I’m a bit grumpy today. I have just had a somewhat tense discussion with my financial planner about my account with him, which consists of a number of managed funds. That would be the first conversation we have had in quite a while. Said lack of conversations was one topic in the tense discussion.
Anyhow, I digress. What’s really peeving me is this:
Through the wrap account I established, every month a certain percentage of my funds are paid to him as an “ongoing adviser fee”. Don’t get me started on whether what goes on constitutes “ongoing financial advice”. It is more like “put your money into this, we’ll send you a couple of reports every few months and you should be very grateful for that”.
The percentage is meant to cover an annual or semi-annual review plus general advice throughout the year. I have never been contacted for a review (and yes, I do believe that as part of the client relationship deal there should be initiation of contact by the planner). Emails and phone calls have not been responded to in a timely manner and when I have contacted him about a change in my circumstances I have been waved away with a highhanded gobbledegook explanation of why I’m so lucky to be in the funds I am. I could go on, but suffice to say I feel disappointed. Maybe expectations on my behalf are high but to me it is not an inconsequential amount to pay someone on an annual basis for a service.
The push to move away from a commission based payments to planners has been under the microscope for a while through a Parliamentary Joint Committee Inquiry in 2009 and via media discussion resulting from high profile collapses of Storm Financial and Opes Prime. The percentage of assets under management seems to have replaced the commission model but I ask you, what’s the diff?
I pay an amount per month no matter what level of advice or performance of the underlying investments. When I enquired about moving my account to another financial planner, guess what? I shall have to sell a number of the funds (and pay capital gains on the smallish gain) and reinvest. It’s not the capital gains so much as feeling stitched up and tied to this firm because they have a special deal with a particular fund manager for some of the investments I have been (funnily enough) advised to go into. Individuals should have the right to move their accounts around if they decide to change advisers with little or no penalty. I take it on the chin that perhaps I missed this in the fine print (refer previous blog for that issue!) and in future will be asking a few more probing questions when taking advice on going into certain investments. Lesson learnt.
But…FWIWIMO (for those not conversant in teenager speak: “for what it’s worth in my opinion”) the system of charging a percentage of funds invested carries flaws in rewarding planners and offering value for money for clients, as did its previous incarnation as a commission. At this stage I offer no real viable solution or alternative than an hourly rate fee for service model.
If it walks like a duck, looks like a duck and quacks like a duck…it must be a duck. In this case if it acts like a commission and charges like one…well you can work out the rest!!
Rant complete. Have a great week.